Refund, Cancellation, and Replacement Policy
At maitripush.com, we prioritize customer satisfaction and aim to ensure that our products and services meet your expectations. This Refund, Cancellation, and Replacement Policy outlines the conditions under which cancellations, refunds, or replacements can be requested, as well as the process for doing so. Please read the following carefully before making a purchase.
1. Agreement to Purchase
By completing a transaction on maitripush.com, you are entering into a legally binding agreement to purchase the product and/or service. Once this agreement is confirmed, cancellation is generally not permitted unless explicitly stated otherwise on the platform.
If cancellation terms are specified on the platform, any request for cancellation must comply with those terms. Approval of such requests remains at our sole discretion, and we may request additional details or documentation to evaluate your request.
2. Refund and Return Eligibility
We allow requests for refunds, returns, or replacements under the following conditions:
- Mismatch with Product Description: The product and/or service received does not match the description, quality, or specifications mentioned on the platform.
- Damaged or Defective Product: The product is delivered in a damaged condition, or it has manufacturing defects that render it unusable.
- Incorrect Item Delivered: If you receive an item that differs from what you ordered.
Refunds or returns will not be granted under the following circumstances:
- Change of mind after purchase.
- Minor differences in color, design, or appearance due to variations in display settings or product batches.
- Issues arising from misuse, mishandling, or failure to follow product care instructions.
3. Timeframe for Requests
To be eligible for a refund, return, or replacement:
- The request must be submitted within three (3) days of receiving the product or service.
- In cases where a different timeframe is specified on the platform, the request must be submitted within that specified period.
Requests submitted beyond the specified period will not be entertained.
4. How to Submit a Request
To raise a refund, return, or replacement request, follow these steps:
- Raise a Support Ticket: Submit a ticket directly on the maitripush.com platform under the “Help” or “Support” section.
- Email Us: Alternatively, you can send your request to refunds@maitripush.com with the following details:
- Your order ID and purchase details.
- A clear explanation of why you are requesting a refund, return, or replacement.
- Photographic evidence or other supporting documents to substantiate your claim (if applicable).
For general inquiries, you can contact us at support@maitripush.com.
5. Refund Process
If your refund request is approved:
- Refunds will be processed within 7–10 business days from the date of approval.
- Refunds will be credited to the original payment method used during the transaction.
We reserve the right to deduct any applicable fees, such as shipping or handling charges, from the refund amount.
6. Return and Replacement Process
For eligible return and replacement requests:
- You will be required to ship the product back to us in its original condition, along with all packaging, labels, and accessories.
- Once we receive and inspect the returned product, we will process the replacement or refund as applicable.
- The cost of return shipping will be borne by the customer unless otherwise specified.
7. Additional Guidelines
- Refunds, cancellations, or replacements will only be considered if the request adheres to the conditions outlined in this policy.
- We may request additional information or documents to evaluate your claim. Failure to provide the requested information may result in delays or denial of the request.
- In case of disputes, our decision will be final and binding.
8. Contact Us
If you have questions regarding this policy or require assistance, please feel free to reach out to us at:
- Email: refunds@maitripush.com
- Support: Visit our Help section on maitripush.com
Our team is here to assist you and ensure a seamless shopping experience