Welcome to Maitripush’s Privacy Policy (“Privacy Policy” or “Policy”).

This Policy outlines the practices of Maitripush (hereafter “we”, “us”, or “our”) regarding the collection, use, processing, and disclosure of personal data that you choose to share with us when you use the services provided on our platform (the “Services”). By accessing or using the Services, you consent to the collection and processing of your personal data as outlined in this Policy. Please read this Policy carefully alongside our Terms of Use.

THE DATA WE COLLECT ABOUT YOU

We collect different types of personal data about you, which includes but is not limited to:

• Identity and Profile Data: Name, username, password, profile photo, feedback, survey responses.
• Contact Data: Email address, phone number, billing and delivery addresses.
• Transaction Data: Details of services used (video/audio calls), payment details processed through our third-party payment processors.
• Technical Data: IP address, browser type, operating system, device information, location, and usage data from your interactions with our platform.
• Usage Data: Data regarding how you use our services, your activity on the platform, interactions with the platform.
• Marketing and Communication Preferences: Your preferences regarding communications from us and third-party partners.

We may also collect aggregated data, which does not directly identify you but may be used for analysis and improvement of our services.

HOW WE COLLECT DATA

We collect data through the following methods:

• Direct Interactions: You provide data when you create an account, subscribe to services, or interact with our platform (e.g., sending messages, participating in surveys).
• Automated Data Collection: We use cookies, server logs, and other technologies to gather data on your device and usage patterns.
• Third-Party Sources: We may receive data about you from our payment partners or third-party service providers that assist in delivering our services.

USE OF YOUR DATA

We process your personal data for the following purposes:

• To register and manage your account and services on our platform.
• To provide, maintain, and personalize the services offered.
• To improve user experience based on feedback and usage patterns.
• To send you relevant communications, updates, or marketing materials.
• To respond to inquiries, support requests, and troubleshoot issues.
• To comply with legal obligations, enforce terms of use, or defend against legal claims.

We may also use your data to monitor platform trends, analyze user behavior, and enhance service delivery.

DISCLOSURE OF YOUR DATA

We do not sell your personal data to third parties. However, we may share your data under the following circumstances:

• Service Providers: With third parties that assist us in providing services, such as payment processors, cloud storage providers, and data analytics companies.
• Legal Obligations: When required by law or regulatory authorities, or in response to legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of such transactions.

TRANSFER OF PERSONAL DATA

Your personal data may be transferred and stored outside your country of residence, subject to applicable data protection laws. We ensure that such transfers comply with applicable data protection regulations and take appropriate safeguards.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to track usage patterns, preferences, and provide a better user experience. You can adjust your browser settings to refuse cookies, but this may affect your experience on our platform.

DATA SECURITY

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure, and we cannot guarantee the security of information you provide to us.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.

USER-GENERATED CONTENT

Any content you post or share publicly on the platform, such as messages or feedback, may be accessible to other users. Please be mindful of the content you share and understand that we cannot control how others may use this information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check this Policy regularly to stay informed of any updates.

CONTACT US

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:

Email: support@maitripush.com